Donation Refund Policy

Last updated: 21 Sep 2025

Thank you for supporting Priyadham Annapurna Sewa Sansthan. We aim to ensure a smooth donation experience. This policy explains when and how a refund may be issued for donations made through our website.

1) Scope

This policy applies to online donations made in INR (₹) through our website/payment gateway.
Cash, cheque, or in-kind contributions are not covered here. Please contact us for offline corrections.
We use reputable third-party processors (e.g., Razorpay) for secure payments; their terms also apply.

2) When a refund may be issued

Duplicate donation: You unintentionally completed the same donation more than once.
Transaction error: You were charged but the website/payment page showed failure or timed out.
Incorrect amount: A clear typographical entry error (e.g., ₹20,000 instead of ₹2,000).
Unauthorized use: Suspected fraud on your instrument (please also contact your bank/provider immediately).

3) When a refund may not be possible

Voluntary donations that have already been utilized for charitable activities, unless caused by a transaction error or duplicate charge.
Requests received beyond a reasonable window (we generally accept refund requests within 2 calendar days of the donation date).

4) How to request a refund

Please email us with the following details so we can locate your transaction quickly:

Your full name and contact number
Donation date and amount
Payment method (Card/UPI/Net-banking) and last 4 digits (for Card)
Gateway reference/Transaction ID (if available)
Reason for refund request

Email: info@annapurnasewa.org
Phone: +91-94128-27555

5) Processing & timelines

Once verified, we aim to initiate refunds within 7 working days.
Refunds are issued to the original source (same card/UPI/bank account) used for the donation.
Your bank/payment provider may take an additional 5–7 working days to reflect the amount.
Where the payment gateway/bank does not return their charges, we will refund up to the net amount credited to us.

6) Receipts, 80G & corrections

On successful donation, an e-receipt is issued instantly to your email.
If we approve a refund, the original receipt becomes void. Please do not use it for any tax claim.
80G eligibility: CIT (Exemptions), Lucknow - Approval No. 2019-20/80G/10773 (28/11/2019); revalidated via Form 10AC order dated 28/05/2021, valid AY 2022-23 to AY 2026-27.
PAN on record: AADTP8431F.
Need a correction (name/address/PAN) on your receipt? Write to us within 7 days and we’ll re-issue an updated receipt.

7) Chargebacks

If you intend to raise a chargeback, we request that you email us first. Most issues are resolved faster by us confirming details with the gateway/bank and issuing a direct refund where appropriate.

8) Contact

Priyadham Annapurna Sewa Sansthan
Priyadham Ashram, Shri Hit Harivansh Nagar, Vrindavan, Mathura, Uttar Pradesh 281121, India
Phone: +91-94128-27555
Email: info@annapurnasewa.org

By donating through our website you also agree to our Terms & Conditions and Privacy Policy.